Recently at DAP, we have spent some time brushing up on our user-oriented design skills and adding to our end-user research tool kit.
We brought in a few experts from University of Maryland Baltimore County, Amy Hurst @amyhurst, professor of human-centered computing and Callie Neylan @neylano, interaction design guru for organizations like NPR.
Here are some excellent resources that they pointed out. They are all free and accessible online to anyone who wants to design better products:
1. IDEO Deep Dive - A good primer, before you get started on end-user materials, is an old, but excellent 20/20 special on IDEO's design processes.
2. How to interview and carry out ethnographies - Illinois Institute of Technology's Institute of Design, ID offers a great how to video on gleaning quality insights.
3. IDEO's Human Centered Design Toolkit - This toolkit is designed for practitioners in social enterprises and NGOs, but the tools translate well for developing products and services for businesses.
4. Stanford's D.School Resources and Bootcamp Bootleg - the d.school offers an excellent primer on design thinking that outlines key methods that should be in your toolkit.
If you know of any other resources that are free and accessible online I would be interested in hearing about them!